Privacy

Privacy Policy

Last updated: 31 October 2026

Who we are

This website belongs to MaxxClinic Health Tourism Business Limited (“MaxxClinic”), Liman Mah. Liman Cd. No:36/A, 07130 Konyaaltı/Antalya, Türkiye. MaxxClinic is the data controller for your personal data. For anything about your personal data, write to [email protected] or call +90 (554) 696-8006. MaxxClinic is a health tourism company. We do not perform treatments ourselves; we refer patients to partner hospitals and specialists in Antalya and arrange their accommodation and transfers.

What we collect

  • Contact form: your first and last name, email address, phone number if you give it, and the subject and text of your message.
  • Online information form: to plan your treatment, we ask for:
    • identity and contact details (name, date of birth, nationality, email, phone);
    • height and weight;
    • past operations, chronic or infectious diseases, regular medication and allergies;
    • pregnancy and birth history;
    • smoking and alcohol use;
    • the name, gender and nationality of anyone travelling with you;
    • your accommodation preference and the procedures you are interested in.

    Part of this is health data, which the law treats as a special category of personal data. When you send the form you give your explicit consent to us processing it. You can withdraw that consent at any time by writing to [email protected].

  • Signature page: when you sign documents we record the name you type, your signature, which documents you accepted, the time, your IP address and browser details.
  • When you visit the site: your IP address and the technical information your browser sends. We keep these to protect the site.
  • If you agree: statistics on how the site is used and data that measures our advertising (see “Cookies”).

Why we use it

  • To answer your questions and stay in touch with you.
  • To choose a suitable hospital and doctor, prepare a quote, and arrange your appointment, accommodation and transfers.
  • To have the pre-treatment information and consent documents signed and to keep them.
  • To keep the site secure and prevent attacks and misuse.
  • If you agree, to measure how well the site and our ads work.

Who we share it with

  • The partner hospitals and doctors you are referred to for treatment. We have a written contract with each of them.
  • The hotel and transfer services we book for you. They only get what they need, such as your name and arrival time.
  • Technical providers we use:
    • website hosting (Güzel Hosting; server in France, OVH);
    • content delivery and security (Cloudflare);
    • email (Google Gmail);
    • Google Analytics and Google Ads, only if you agree.
  • Public authorities and courts when the law requires it.

Some of these providers are outside Türkiye, so your data may be transferred abroad.

Cookies

Cookies the site needs to work and stay secure are always on. These are:

  • maxx_consent, which remembers your cookie choice for 180 days;
  • Cloudflare’s and the server’s security cookies.

Google Analytics and Google Ads cookies only switch on if you press “Accept”. If you press “Reject”, these tools are not loaded at all. You can change your choice at any time through the “Cookie settings” link at the bottom of every page. The map on the contact page is loaded from Google Maps and only opens if you press “Show map”.

If you press “Accept”, Google Ads may also receive a hashed (encrypted) copy of your email address and phone number when you send a form. Google uses it to count the enquiries that come from our ads.

The Google reviews box on the home page is shown through a service called Trustindex. It loads when the page opens, whatever your cookie choice, and in doing so your IP address and browser details reach Trustindex and Google (for the reviewers’ profile pictures).

Age limit

Our services are for people aged 18 and over. Anyone under 18 should not fill in our forms.

How long we keep it

We keep your data for as long as we need it for the purpose it was collected for and for as long as the law requires us to. After that it is deleted or anonymised.

Your rights

Under the Turkish Personal Data Protection Law (KVKK, Article 11), and under the GDPR or UK GDPR if you contact us from Europe or the UK, you can:

  • find out whether we process your data and get a copy of it;
  • have wrong or incomplete data corrected;
  • have your data deleted or its use restricted;
  • learn who it was shared with;
  • object to processing;
  • withdraw your consent;
  • claim compensation if you were harmed.

Send your request to [email protected]. You can also complain to the Turkish Personal Data Protection Authority (KVKK), or to the data protection authority in your own country.

Changes

When we update this policy we change the date at the top of the page.